Privacy Policy

Last updated: June 9, 2026

Welcome to Feeksee ("Feeksee", "we", "us", or "our").

We respect your privacy and are committed to protecting the personal data you provide when using our websites, products, applications, platforms, and services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data in accordance with applicable laws and regulations in the Republic of Indonesia, including Law No. 27 of 2022 on Personal Data Protection (PDP Law).

By accessing or using Feeksee services, you agree to the practices described in this Privacy Policy.

1. Definitions

In this Privacy Policy:

Personal Data means any data about an individual who is identified or can be identified, directly or indirectly.

User means any individual, company, organization, or business entity that accesses or uses Feeksee services.

Client means a user who uses Feeksee services under a contract, cooperation agreement, or service order.

Services refer to all products and services provided by Feeksee, including but not limited to:

• Website and application development
• Artificial Intelligence (AI)
• AI chatbots
• Business automation
• Digital marketing
• Search Engine Optimization (SEO)
• Social media management
• Digital content creation
• Technology consulting
• System integration
• Other digital services

2. Data We Collect

We may collect the following information:

Identity Information

• Full name
• Company name
• Job title
• Email address
• Phone number
• Business or correspondence address

Account Information

• Username
• Encrypted password
• User preferences
• Account activity

Transaction Information

• Order history
• Payment history
• Billing information
• Service packages used

Technical Information

• IP address
• Device type
• Browser
• Operating system
• Activity logs
• Website usage data

Communication Information

• Contact forms
• Emails
• Chats
• Support tickets
• Documents or files submitted

3. How We Collect Data

We may collect data through:

• Website contact forms
• Account registration
• Service orders
• Email or chat communication
• Online or offline consultations
• API integrations
• Cookies and similar technologies
• Interaction with our websites or services

4. Purpose of Data Use

We use personal data for:

Service Provision

• Creating and managing accounts
• Providing requested services
• Managing projects and collaborations

Communication

• Responding to inquiries
• Providing customer support
• Sending service-related information

Business Operations

• Billing and payments
• Contract management
• Security monitoring
• Preventing service misuse

Development & Analytics

• Improving service quality
• Developing new features
• Analyzing website and service performance

Legal Compliance

• Fulfilling legal obligations
• Responding to lawful requests from authorities
• Resolving legal disputes

5. Legal Basis for Processing

We process data based on:

• User consent
• Performance of a contract or agreement
• Compliance with legal obligations
• Legitimate interests in operating our business and services
• Other legal bases permitted under applicable laws

6. Use of Artificial Intelligence (AI) Technology

Some Feeksee services use Artificial Intelligence (AI), Machine Learning, Large Language Models (LLMs), and other automation technologies.

In such use:

• Data may be processed to generate requested outputs or services
• We apply reasonable security measures to protect processed data
• AI-generated outputs may contain inaccuracies and require human verification
• Users are responsible for how AI outputs are used for business or decision-making purposes

7. Client Data and End-User Data

Individual Services (B2C)

For services provided directly to individuals, Feeksee acts as the data controller and processes personal data under this Privacy Policy.

Business Services (B2B)

When providing services to companies or organizations, Feeksee may process data on behalf of clients.

Examples include:

• Company websites
• CRM systems
• AI chatbots
• E-commerce platforms
• Reservation systems
• Business automation
• Digital marketing campaigns

In such cases:

• The client is responsible for ensuring a lawful basis for data processing
• The client is responsible for obtaining required consents
• Feeksee processes data according to the client’s instructions and agreed scope of services

Client Responsibilities

Clients warrant that they:

• Have the right to use the provided data
• Comply with applicable data protection laws
• Have provided necessary notices to data subjects

8. Disclosure to Third Parties

We may share data with third parties that support our operations, including:

• Hosting and cloud providers
• Email service providers
• Payment processors
• Analytics providers
• Security providers
• AI service providers
• Other technology partners

We do not sell personal data to any party.

We may also disclose data when required by law or lawful requests from authorities.

9. International Data Transfers

Some third-party services we use may process or store data outside Indonesia.

In such cases, we ensure appropriate safeguards are in place in accordance with applicable laws.

10. Data Retention

We retain data for as long as necessary to:

• Provide services
• Comply with legal obligations
• Support audits, dispute resolution, or legal protection

When no longer needed, data will be securely deleted, anonymized, or destroyed.

11. Data Security

We implement reasonable security measures, including:

• Data encryption
• Access restrictions
• Firewalls and network protection
• System monitoring
• Internal access control management

However, no system can guarantee 100% security.

12. User Rights

Subject to applicable laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Update incomplete data
• Withdraw consent
• Request data deletion under certain conditions
• Object to data processing
• File complaints with relevant authorities

Requests can be submitted through the contact details provided below.

13. Cookies

Feeksee websites may use cookies and similar technologies to:

• Remember user preferences
• Measure website performance
• Analyze usage
• Improve user experience

Users can manage cookies through their browser settings.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of those third parties.

15. Children's Privacy

Feeksee services are not intended for individuals under 18 years old.

We do not knowingly collect personal data from children without valid parental or guardian consent.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be published on the Feeksee website and will take effect upon publication.

We encourage users to review this page periodically.

17. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our data processing practices, please contact us:

Feeksee
Website: Feeksee
Email: privacy@feeksee.com